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Returns
We are committed to making your shopping experience a pleasant one. If you are not completely satisfied with your purchase, we will accept returns of unwanted merchandise in its original package for up to 30 days from the original purchase date.
For a full refund, please include your Proof of Purchase, such as a copy of your original sales receipt, with your return. Refunds will be made in the form of the original method of payment. Please allow up to 4 weeks for receipt, inspection and credit processing of the returned product. For your convenience, a Return label has been provided on your packing slip. Please attach this label on the outside of your shipping carton and send to:
Seiko Instruments USA, Inc.
12301 Technology Blvd.
Austin, TX 78727
Please note that we are not responsible for product damaged during shipment or for packages lost by your designated carrier. We suggest you contact your local shipping carrier to ensure packaging and insurance options.
Contact us if you have any questions or concerns. We will be glad to help you with the return process.
Seiko Instruments USA, Inc.
12301 Technology Blvd.
Austin, TX 78727
Toll Free: 1-800-443-3617
Local: 512-349-3800
Fax: 512-349-3000
Email: Customer Support
Hours of operation: Monday through Friday 9:30AM to 4:30PM Central Time
Thank you for visiting our store. Visit us again when you have time.
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